The “3 Pillars of Managing People, Problems, and Process”

People: Conflict can arise due to the preconceived biases of accusers and excuses. To successfully resolve these conflicts, it is imperative to properly develop empathy and assertiveness skills such as active listening and actively trying to understand the perspectives of others. By utilizing these techniques, not only is it possible to calmly address issues, but also build better relationships in the future.

• Conflict due to biases:
• Accuser’s bias: Negative view about others, accusing others, bad intentions.
• Excuser’s bias: Positive view about oneself, excusing oneself, blaming the situation.
• Solution:
• Empathy: Listen actively, and put yourself in their shoes.
• Assertiveness: Speak actively, put them in your shoes.

Process: The agent’s dilemma involves balancing external and internal reputation. To address this, it is recommended to act as the principal’s delegate by being loyal to the principal and as the principal’s trustee by implementing the deal and protecting one’s reputation as a dealmaker.

• Agent’s dilemma: Balancing external and internal reputation.
• Solution:
• Act as Principal’s Delegate: Loyal to the principal, apply mandate.
• Act as Principal’s Trustee: Implement deal, and protect reputation as a dealmaker.

Problems: The negotiator’s dilemma involves balancing cooperation and competition. The recommended solution is to first cooperate and then compete by creating value through cooperation, then claiming value through competition, using a win-win approach.

• Negotiator’s dilemma: Balancing cooperation and competition.
• Solution: The solution refers to the strategies and techniques that can be employed to effectively balance and manage the three components (people, problems, and process) in order to achieve success.
• First, cooperate Then compete:
• Cooperate: Create value, take risks, win-win approach.
• Compete: Claim value, make profits, win-win approach.

In conclusion, being a good negotiator and finding an equilibrium among the three pillars of managing people, problems, and process is crucial to achieving success. Effective attention management is also important.

• Be a good negotiator.
• Finding equilibrium of the 3 pillars.
• Managing attention.

“Efficient leadership requires balancing the needs of individuals, problem-solving, and streamlining procedures for optimal results.”

Dr. Mehmet Beyaz